|
Delegate responses:
"Outstanding"
"Best session of the conference"
"Debate was lively and informative"
BAI's Retail Delivery is the industry's largest retail
financial services conference. It brings together more than
9,000 financial services professionals and service providers in
attendance including over 3,000 conference attendees
representing over 75 countries.
Select questions addressed during the discussion where as
follows:
What is a relationship to your customer?
What is a relationship to your institution?
What are the precise set of attributes of a successful
relationship?
How do you create one?
How do cultural issues affect that relationship?
How much freedom do employees have to prioritize shareholder
value over customer value?
What is a successful outcome?
How do you balance the short-term earning pressure against
longer-term objectives?
Where does value creation occur for shareholders and customers?
How do you establish a long term relationship budget under
short-term objectives?
How much of customer relationships are operational effectiveness
vs. embedded cultural?
Do our customers want a relationship?
Which channels are the appropriate and not appropriate for
applying relationships?
Will the Internet be the ultimate manifestation of customer
relationships?
Will Financial institutions end up with an eBay business model
for products and services? When are customer relationships not
economically viable?
How will new laws/legislation effecting mergers, relationships?
How is Privacy really affecting your ability to have close
relationships?
How will disintermediation and alliances affect customer relationships?
Each year the conference agenda features the leaders and
change agents who share information and behind the scenes
strategies to boost performance. These innovators communicate
their philosophy on the strategies, discipline, technological
know-how, and people issues, to help financial services
companies in executing their strategic plans and achieving
market leadership.
|
