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Of all
the aspects of transforming mass-market information legacies, the
requirements of broad and
deep corporate culture change were the most challenging. The
firms in the research addressed the cultural roadblocks to
informating and the dynamics of cultural change from two
perspectives. The
first perspective addresses the cultural roadblocks themselves.
The second perspective explores the issues surrounding the
cultural change itself.
Culture can be defined as how the firm thinks about and
subsequently approaches its business. Most firms in the research found that their approach was
not aligned with the firm’s culture. As a result, the informators quickly found themselves
amidst corporate chaos. The
misalignment had a direct correlation to the bottomline impact of
the information transformation. Much of the impact came
through innovation. More
specifically, transforming the information legacy requires an
organization to think differently and think about different
things. This type of
thinking can be called “Information Think.” It appeared throughout the research that most firms were
not ready to “think” about their business with the new atomic
level of information. They were comfortable with summary information and high
levels of uncertainty in business decisions, with what they did
not know about their business. Also, the speed at which they transformed themselves was
reflective of intrinsic issues of corporate culture. Such issues include:
·
What is the speed and tenacity of transformation in
the organization?
· Do the information visionaries have power and
tenacity?
· Will the inherent culture doom information
transformation prematurely?
· Is business and IT strategically and informationally
aligned? |