 1-3 day Customer Information
Mastery Workshop provides a high-impact "Pareto" benchmark against
60
of our full 215 information mastery best practices.
Time: 1-3 days (input/benchmark scoring/write-up)
Input: Current documentation;
interview/Interactive dialog
Output: Benchmark score, high-level
recommendations, and write-up
Level 2 provides organizations a quantitative
snapshot of their relative customer information mastery against
60 industry best practices. This Workshop is based on the
same rigorous underpinning of our full Benchmark but in a
concentrated approach.
This condensed benchmark is well-suited
for organizations who would derive value from a structured but
concentrated external validation of their data strengthens and
weaknesses through to their more strategic informational
competencies, e.g. informational dimensions of cultural,
organizational, leadership.
The 60 best practices addressed in this
pareto benchmark follow the same seven information competencies
that most impact business performance.
- People: What are the right skills,
knowledge, and attitude?
- Process: How should processes evolve
with degrees of mastery?
- Culture: Where is your information
culture and how do we best evolve it?
- Leadership: What are the attributes of a
true information visionary?
- Organization: What is the optimal
organizational structure of a master?
- Technology: What is the optimal
technology balance of a master?
- Information: What is the optimum
content, usage, and quality balance?
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