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"John has tapped into the importance of treating customers
with respect and attention. He clearly shows how every customer
transaction is a chance to build trust. John has demonstrated an
uncanny knack for communicating what is obvious, yet difficult, for
many companies to attain. Keeping promises and building trust must
become the centrepiece of all financial services organisations in
the future". Michael Coomer
Group Executive Business & Technology Solutions & Services
Westpac Banking Corporation
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